Preparing for a Successful Virtual Visit

Connect to Internet

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  • Test your internet connection beforehand
  • A stronger signal will mean a smoother virtual visit experience

Find a Quiet Space

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  • Find a quiet, private space where you won’t be interrupted
  • Your provider may need to discuss your medical history and ask sensitive questions about your health

Prepare for Exam

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  • Dress as you would for an in-office visit
  • If you have a thermometer or technology that can measure your heart rate (like a smart watch), pulse oximeter, or glucose monitor, have it available and let your provider know
  • Your provider may direct you through steps such as evaluating abdominal pain, viewing a skin condition, or observing your breathing
  • If you are a parent or guardian assisting a patient, the patient must be present for the provider to see and hear during the visit

Adjust your Lighting

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  • Make sure you have sufficient lighting without too much glare from windows
  • Overhead lighting is best for a virtual visit

Join on Time

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  • For scheduled virtual visits, check your email before your visit to make sure you have your invitation
  • Open the Amwell app or click on the “Get Started” link from your email invitation 10-15 minutes before your appointment

Test your Camera

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  • Position your camera (this may be your smartphone) at eye level about 2 feet away
  • If you’re connecting using your mobile device, try to prop it up vertically so you are not holding it during your visit

Check your Sound

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  • Verify that your computer or mobile device is not muted, and adjust the volume as needed
  • If you use headphones or ear buds with a microphone, these may make it easier to hear your provider and improve privacy

Communicate Clearly

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  • Speak slowly and clearly and limit movement during your visit unless instructed by your provider
  • Have a list of your symptoms, any pre-existing conditions, and current medications