Preparing for a Successful Virtual Visit

Important Notice Virtual visits are not for emergency care. If you or a loved one are suffering from a life-threatening condition, you should go to a hospital emergency room or call 911.

View our Quick Start Guides:

Connect to Internet

Test your internet connection beforehand
A stronger signal will mean a smoother virtual visit experience

Find a Quiet Space

Find a quiet, private space where you won’t be interrupted
Your provider may need to discuss your medical history and ask sensitive questions about your health

Prepare for Exam

Dress as you would for an in-office visit
If you have a thermometer or technology that can measure your heart rate (like a smart watch), pulse oximeter, or glucose monitor, have it available and let your provider know
Your provider may direct you through steps such as evaluating abdominal pain, viewing a skin condition, or observing your breathing
If you are a parent or guardian assisting a patient, the patient must be present for the provider to see and hear during the visit

Adjust your Lighting

Make sure you have sufficient lighting without too much glare from windows
Overhead lighting is best for a virtual visit

Join on Time

For scheduled virtual visits, check your email before your visit to make sure you have your invitation
Open the Amwell app or click on the “Get Started” link from your email invitation 10-15 minutes before your appointment

Test your Camera

Position your camera (this may be your smartphone) at eye level about 2 feet away
If you’re connecting using your mobile device, try to prop it up vertically so you are not holding it during your visit

Check your Sound

Verify that your computer or mobile device is not muted, and adjust the volume as needed
If you use headphones or ear buds with a microphone, these may make it easier to hear your provider and improve privacy

Communicate Clearly

Speak slowly and clearly and limit movement during your visit unless instructed by your provider
Have a list of your symptoms, any pre-existing conditions, and current medications