Preparing for a Successful Virtual Visit

Important Notice Virtual visits are not for emergency care. If you or a loved one are suffering from a life-threatening condition, you should go to a hospital emergency room or call 911.

Connect to Internet

• Test your internet connection beforehand
• A stronger signal will mean a smoother virtual visit experience

Find a Quiet Space

• Find a quiet, private space where you won’t be interrupted
• Your provider may need to discuss your medical history and ask sensitive questions about your health

Prepare for Exam

• Dress as you would for an in-office visit
• If you have a thermometer or technology that can measure your heart rate (like a smart watch), pulse oximeter, or glucose monitor, have it available and let your provider know
• Your provider may direct you through steps such as evaluating abdominal pain, viewing a skin condition, or observing your breathing
• If you are a parent or guardian assisting a patient, the patient must be present for the provider to see and hear during the visit

Adjust your Lighting

• Make sure you have sufficient lighting without too much glare from windows
• Overhead lighting is best for a virtual visit

Join on Time

• For scheduled virtual visits, check your email before your visit to make sure you have your invitation
• Open the Amwell app or click on the “Get Started” link from your email invitation 10-15 minutes before your appointment

Test your Camera

• Position your camera (this may be your smartphone) at eye level about 2 feet away
• If you’re connecting using your mobile device, try to prop it up vertically so you are not holding it during your visit

Check your Sound

• Verify that your computer or mobile device is not muted, and adjust the volume as needed
• If you use headphones or ear buds with a microphone, these may make it easier to hear your provider and improve privacy

Communicate Clearly

• Speak slowly and clearly and limit movement during your visit unless instructed by your provider
• Have a list of your symptoms, any pre-existing conditions, and current medications